SEPTEMBER 5, 2007 -- Ranking among the top in guest satisfaction, Suburban Extended Stay Hotel, Pensacola, FL, has won a 2007 Gold Hospitality Award from Choice Hotels International, Inc., one of the world’s largest lodging franchisors.
“The Pensacola Suburban Extended Stay Hotel won this award because of their attention and dedication to providing the highest level of guest service,” said Chuck Ledsinger, vice president and chief executive officer of Choice Hotels. “They should feel very proud of reaching this milestone.”
The Pensacola Suburban Extended Stay Hotel is owned and operated by AFCO Lodges, LLC of Atlanta, GA.
Winners of this award exceed Choice Hotels’ quality |
standards for customer service, housekeeping, and product quality. Guests surveyed revealed that they were much more likely to recommend Pensacola’s Suburban Extended Stay Hotel to friends and family following their stay.
This year, Choice Hotels judged franchises based on a customer-focused awards process that measured the hotel’s ability to meet guest needs. The Pensacola Suburban Extended Stay Hotel placed among the top hotels in the Choice family of brands, meeting several key thresholds important to achieving guest satisfaction.
The hotel scored high marks for cleanliness and property maintenance, maintained a low ratio of guest complaints, recorded no more than one “unresponsive” guest complaint |
over the last year, met or exceeded standards, and fulfilled the promises to consumers.
Pensacola’s Suburban Extended Stay Hotel features 129 guest rooms, meeting room, outdoor pool, cardiovascular workout room, onsite guest laundry, fully equipped kitchens, free local and long distance calls, and free high-speed internet access. The hotel participates in Choice Privileges, the Choice Hotels rewards program where guests can earn points toward free stays, airline miles, or gift certificates.
For reservations, call Choice Hotels toll-free at 888-4CHOICE, visit www.choicehotels.com on the Internet, or contact the Pensacola Suburban Extended Stay Hotel directly at 850-453-4140. |
